Terms and Conditions of Sale – ARGANANE

Version dated 29 September 2026

1. Seller identity and contact details

The website www.arganane.com is operated by Thierry Morvan, a sole trader, under the trading name ARGANANE.

ARGANANE – Thierry Morvan EI
167 bis boulevard Étienne Clémentel
63100 Clermont-Ferrand – France
SIRET: 818 349 102 00025
Trade and Companies Register (RCS): Clermont-Ferrand
Telephone: +33 6 61 09 03 89
Email: contact@arganane.com

These contact details may be used to contact customer service, submit a complaint or exercise the right of withdrawal. The postal address above is also the address for returning products.

2. Purpose and scope

These Terms and Conditions of Sale (“Terms”) govern sales of products through www.arganane.com to individuals acting for purposes outside their trade, business, craft, profession or agricultural activity (“the Customer”).

Business orders are subject to separate terms to be agreed with ARGANANE in advance.

The Customer may read, save and print these Terms before ordering. Acceptance is obtained when the order is confirmed. The applicable Terms are those accepted on the date of the order. Subsequent amendments do not apply to contracts already concluded.

The Customer must have the legal capacity required to enter into the contract.

3. Products and availability

The essential characteristics of the products, their quantity or volume and information useful for their use are provided on the product pages. The Customer should read this information before ordering.

Descriptions and photographs illustrate the products. Slight variations in colour may result from screen display settings; these do not release ARGANANE from its obligation to deliver a product that meets the advertised characteristics.

Offers are subject to availability. If a product becomes unavailable after an order has been placed, ARGANANE will inform the Customer as soon as possible. No substitute product will be supplied without the Customer’s agreement. Amounts paid for unavailable products and, where applicable, delivery charges that no longer apply will be refunded without undue delay and no later than fourteen days after the corresponding cancellation.

For cosmetic products, the Customer must follow the precautions for use, storage instructions, date of minimum durability or period after opening shown on the packaging, where applicable. Cosmetic products are not medicines. These recommendations do not limit statutory guarantees or the seller’s liability for a defective product.

4. Prices and promotional offers

Prices are stated in euros and represent the amounts payable for the products. VAT is not applicable under Article 293 B of the French General Tax Code.

Delivery charges are displayed before the order is confirmed. The total amount, including products and applicable charges after any discounts, is shown in the order summary.

ARGANANE may change its prices for future orders. The applicable price is the price displayed and accepted when the order is placed.

Promotional codes and other benefits apply in accordance with the conditions announced for each offer, including its duration, any minimum purchase amount, eligible products and rules on combining offers. Discounted products benefit from the same statutory rights as other products.

For delivery outside the European Union, only where such a destination is offered during checkout, customs duties or import taxes may be charged by the authorities in the destination country and payable by the Customer. The Customer should obtain information about these charges before ordering.

5. Orders and conclusion of the contract

The Customer selects the products and quantities, enters their contact details, chooses from the available delivery methods and payment options, and checks the order summary. Errors may be corrected before the order is confirmed.

The Customer must provide accurate and complete information, including their email and delivery addresses, and promptly inform customer service of any error.

After acceptance of these Terms, final confirmation using a button indicating an obligation to pay formalises the order and the Customer’s commitment to pay. An order confirmation and the contractual information, including the applicable Terms, are sent by email on a durable medium.

The language in which the contract is concluded is French. The order remains subject to statutory rights of withdrawal and termination.

ARGANANE may refuse an order on legitimate grounds, including established fraud, non-payment or an order clearly incompatible with a consumer sale. The Customer will be informed, and any amount collected for a refused order will be refunded.

6. Payment

Payment is made in euros using one of the methods offered at checkout. Card payments and, where offered, PayPal payments are processed by the relevant payment service providers. ARGANANE does not have access to the full card number or security code.

For payment by bank transfer, instructions are provided when the order is placed. Products are reserved for seven days from order confirmation. If payment has not been received by the end of that period, the order may be cancelled after the Customer has been informed. Dispatch takes place after payment has been received.

Where cash payment on collection is offered, payment is made when the products are handed over, in accordance with the arrangements agreed with ARGANANE and applicable statutory limits. The reservation period is seven days unless otherwise agreed.

The Customer confirms that they are authorised to use the chosen payment method. If payment is declined, the Customer will be informed and may use another available method. Products remain the property of ARGANANE until paid for in full.

7. Delivery and collection

The destinations served, available delivery methods, charges and times are displayed on the website and specified before the order is confirmed. Only destinations offered at that stage are accepted.

Products are delivered to the address or collection point selected by the Customer. Where the carrier provides tracking, the corresponding information is sent to the Customer.

Delivery takes place within the timeframe stated before ordering. If no delivery date or period is indicated or agreed, delivery takes place without undue delay and no later than thirty days after the contract is concluded.

Where free collection in Clermont-Ferrand is offered, products are handed over by appointment at ARGANANE’s address or another location agreed with the Customer. The Customer must wait for confirmation that the products are available before travelling. Collecting an order placed online does not remove the right of withdrawal applicable to distance sales.

8. Delays, loss and receipt of parcels

8.1 Late or missing delivery

If delivery is delayed or a parcel has not been received, the Customer may contact ARGANANE, which will take the necessary steps with the carrier.

If ARGANANE does not deliver by the agreed date or within the agreed period, the Customer may suspend payment under the conditions provided by law and request delivery in writing within a reasonable additional period. If delivery is not made within that period, the Customer may terminate the contract in writing.

The Customer may terminate the contract immediately if the seller refuses to deliver, if it is clear that the seller will not deliver, or if the delivery date was an essential condition of the contract under the conditions set out in the French Consumer Code.

If the contract is terminated for failure to deliver, all amounts paid will be refunded no later than fourteen days after notice of termination. These provisions do not deprive the Customer of other statutory remedies.

8.2 Receipt and transfer of risk

The risk of loss or damage passes to the Customer when they, or a third party designated by them other than the carrier, take physical possession of the products. If the Customer appoints a carrier other than those offered by ARGANANE, risk passes when the products are handed over to that carrier.

The Customer should check the condition of the parcel and products and promptly report any problem to customer service, with photographs where possible. They may record specific reservations with the carrier or refuse a visibly damaged parcel.

Failure to record reservations or report a problem immediately does not remove the Customer’s rights under statutory guarantees. A “delivered” status in the carrier’s tracking system does not prevent the Customer from disputing actual receipt of the parcel.

8.3 Uncollected parcels or incorrect addresses

If a parcel is returned because it was not collected or could not be delivered due to an incorrect address supplied by the Customer, ARGANANE will contact the Customer to agree on the next steps. A further delivery may be offered, with charges disclosed in advance and accepted by the Customer.

Simply refusing or failing to collect a parcel does not, by itself, constitute a notice of withdrawal. If the Customer exercises their right of withdrawal, Article 9 applies. No flat-rate penalty is automatically deducted.

9. Right of withdrawal

9.1 Time limit and notification

Subject to the exceptions in Article 10, the Customer has fourteen days to withdraw without giving a reason. The period starts on the day after the product is received by the Customer or a third party designated by them other than the carrier. For an order comprising several goods delivered separately, the period runs from receipt of the last item. If the period expires on a Saturday, Sunday, public holiday or non-working day, it is extended to the next working day.

Before the period expires, the Customer must send the form in the appendix or any other unequivocal statement expressing their decision to withdraw:

• by email to contact@arganane.com; or
• by post to ARGANANE – Thierry Morvan EI, 167 bis boulevard Étienne Clémentel, 63100 Clermont-Ferrand, France.

The Customer may also submit their statement through their customer account by opening My account → Order history and details → Details of the relevant order → Merchandise return. In the French interface, the corresponding labels are “Mon compte” → “Historique et détails de mes commandes” → details of the relevant order → “Retour de marchandise”. The Customer selects the relevant products and quantities, enters “I am exercising my right of withdrawal” in the text field, and clicks the return submission button (“Renvoyer un produit” in the French interface).

This statement is sufficient to express the Customer’s decision to withdraw: no reason justifying that decision is required. Submission within the statutory period does not require prior authorisation from ARGANANE. Confirmation of receipt of a statement submitted online will be sent to the Customer by email without delay.

If the return option is not displayed or the Customer experiences difficulty accessing it, they may notify their withdrawal by email or post using the contact details above within the statutory period. The absence of the option in the customer account does not remove a right of withdrawal that is still available.

The order number and relevant products help identify the request. Neither registered post nor the seller’s prior approval is required. The Customer should retain proof of their notification.

9.2 Returning products

The Customer must return the products to the address above without undue delay and no later than fourteen days after communicating their decision to withdraw. The Customer bears the direct cost of returning the products unless ARGANANE agrees otherwise. Returns arising from a defect covered by a statutory guarantee are handled under Article 11.

Products must be protected for transport and accompanied, where possible, by an order reference. The original packaging is recommended where it helps protect the product; its absence does not automatically remove the right of withdrawal.

The Customer is liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the products, provided they have been informed of their right of withdrawal. Any deduction must reflect a justified loss in value and is not a flat-rate penalty.

9.3 Refunds

ARGANANE will refund the amounts paid, including the original delivery charges where the Customer withdraws from the entire order, except for supplementary charges resulting from the choice of a delivery method more expensive than the standard method offered.

Refunds are made without undue delay and no later than fourteen days after notification of withdrawal. ARGANANE may withhold the refund until it has received the returned products or evidence that they have been sent back, whichever occurs first.

The refund is made using the same payment method as the original transaction unless the Customer expressly agrees to another method, without incurring any fees. A credit note will not be imposed.

If only part of an order is returned, the returned products are refunded at the price actually paid. Delivery charges relating to products retained remain payable; delivery charges attributable solely to the returned products are refunded.

10. Exceptions to the right of withdrawal

In the circumstances specified in Article L. 221-28 of the French Consumer Code, the right of withdrawal does not apply, in particular, to:

• goods made to the Customer’s specifications or clearly personalised;
• goods liable to deteriorate or expire rapidly;
• goods unsealed by the Customer after delivery that cannot be returned for reasons of hygiene or health protection.

For cosmetics, the last exception applies only where the product was sealed, was unsealed after receipt and genuinely cannot be returned for reasons of hygiene or health protection. It does not automatically apply to all cosmetics or merely to opening the shipping box.

These exceptions do not remove statutory guarantees for defective or non-conforming products, including where opening the product was necessary to discover the defect.

11. Statutory guarantees

ARGANANE is bound by the statutory guarantee of conformity under Articles L. 217-1 to L. 217-32 of the French Consumer Code and the guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code. The Customer should contact the seller using the details in Article 1 to exercise these rights.

The Customer may provide their order reference, a description of the defect and any information useful for assessing it. ARGANANE bears the costs necessary to implement the statutory guarantee of conformity. Statutory guarantees are not restricted by a seven-day complaint deadline.

For a cosmetic product, these guarantees do not mean that the product may be stored or used for two years regardless of its durability date, period after opening or instructions for use. Deterioration caused solely by failure to follow storage or usage instructions does not, by itself, constitute a defect attributable to the seller. Statutory rules on evidence remain applicable.

12. Requests to cancel before delivery

A Customer wishing to cancel an order should contact ARGANANE promptly. If the parcel has not been handed over to the carrier, ARGANANE may stop processing it. Merely preparing the order or creating a shipping label does not justify automatically retaining charges where the Customer validly exercises their right of withdrawal.

If the parcel has already been dispatched, ARGANANE will inform the Customer of the possibilities for interception or return. The exercise of the right of withdrawal and refunds remain governed by Articles 9 and 10.

13. Liability and force majeure

ARGANANE is responsible for proper performance of its contractual obligations under the conditions provided by law. Nothing in these Terms limits statutory guarantees or the Customer’s mandatory rights.

ARGANANE’s liability may be excluded or limited under the conditions provided by law where non-performance is attributable to the Customer, to an unforeseeable and insurmountable act of a third party to the contract, or to force majeure. A strike or transport incident does not automatically constitute force majeure.

In the event of force majeure within the meaning of Article 1218 of the French Civil Code, performance is suspended if the impediment is temporary, unless the resulting delay justifies termination of the contract. If the impediment is permanent, the contract is terminated under the conditions provided by law and any amounts due to be repaid are refunded.

14. Personal data

Thierry Morvan EI, operator of ARGANANE, is the controller of personal data processed to manage customer relationships. Data are processed in particular to manage orders, payments, deliveries, customer service and accounting obligations.

Depending on the purpose, processing is based on performance of the contract, a legal obligation, a legitimate interest or consent where required. Only authorised recipients and service providers necessary for these operations may access the relevant data under the applicable conditions.

Data are retained for periods appropriate to their purposes and legal requirements. Accounting records and invoices are retained for ten years. Deleting a customer account does not result in deletion of data that must still be retained by law.

Under the GDPR and the French Data Protection Act, the Customer has rights of access, rectification, erasure, restriction, objection and portability, subject to the applicable conditions. They may withdraw consent where processing is based on consent. Rights may be exercised by contacting contact@arganane.com or writing to the postal address in Article 1. The Customer may also lodge a complaint with the French data protection authority, CNIL, at www.cnil.fr.

Detailed information about processing, recipients, retention periods, any transfers and cookies is provided in the privacy policy available on the website. Choices concerning marketing and cookies are managed in accordance with applicable rules.

15. Intellectual property, record retention and evidence

Texts, photographs, illustrations, logos and other website content are protected where they meet the requirements of intellectual property law. Reproduction or use requires the rights holder’s permission, except where a statutory exception applies.

Orders, confirmations and invoices are retained on media that preserve their integrity. Electronic records may be used as evidence under the conditions provided by law; the Customer may provide contrary evidence.

For contracts concluded electronically with a value of €120 or more, ARGANANE retains the contract for the statutory period of ten years and ensures that the Customer can access it on request, in accordance with Articles L. 213-1, D. 213-1 and D. 213-2 of the French Consumer Code.

16. Consumer mediation

In the event of a dispute, the Customer should first submit a written complaint to ARGANANE using the contact details in Article 1.

If the dispute remains unresolved after this step, the Customer may use consumer mediation free of charge through ARGANANE’s designated mediator:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris – France
Website: www.cm2c.net
Online submission: https://www.cm2c.net/declarer-un-litige.php
Email for submitting disputes: declarer-un-litige@cm2c.net

In particular, the request must be preceded by an attempt to resolve the dispute directly through a written complaint and must be submitted to the mediator no later than one year after that complaint. Admissibility is governed by Articles L. 612-1 and following of the French Consumer Code. Practical submission instructions are available on the CM2C website.

Mediation is free for the consumer. The cost of any lawyer, adviser or expert the consumer chooses to use remains payable by the consumer under the conditions provided by law. Mediation is optional and does not prevent the Customer from bringing proceedings before a competent court.

17. Applicable law and dispute resolution

These Terms are governed by French law without depriving the consumer of the mandatory protective provisions available under applicable legislation, including those of their country of habitual residence where the relevant legal conditions are met.

ARGANANE and the Customer may seek an amicable settlement and use the mediation described in Article 16. The Customer may also bring proceedings before a competent court under the applicable legal rules. No exclusive jurisdiction is imposed on the consumer.

If a clause is declared invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Appendix – Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You may also use any other unequivocal statement.

To:
ARGANANE – Thierry Morvan EI
167 bis boulevard Étienne Clémentel
63100 Clermont-Ferrand – France
Email: contact@arganane.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Goods concerned: ...................................................................................
Ordered on (*) / received on (*): ............................................................
Order number (optional): .......................................................................
Name of consumer(s): ...........................................................................
Address of consumer(s): ........................................................................
................................................................................................................

Signature of consumer(s) (only if this form is submitted on paper):

................................................................................................................
Date: ......................................................................................................

(*) Delete as appropriate.